Where is OptimiDoc Cloud hosted?


OptimCapture Cloud Services are hosted in Microsoft Azure. Security is one of the critical factors for Microsoft, which was why we decided on it. For more information, check the Microsoft web: Azure Security | Microsoft Azure.


Where is that data centre located?


We provide different data centres to fulfil the local legislation requirements. Currently, we have three basic ones, one in Europe, then in the US and Australia. Others can be added according to customer requirements.


Is infrastructure secured?


We are running complete infrastructure in the Microsoft Azure environment. Microsoft handles the physical security; the application-level security is actively monitored for security events by OptimiDoc using Microsoft Cloud Defender.


Who has access to data centres?


Only authorised OptimiDoc employees have access to the cloud infrastructure and the ability to deploy code changes. MFA (Multi-Factor Authentication) is a requirement for all OptimiDoc employees and is enforced on all cloud infrastructure access. 


Is physical protection anticipated and designed with countermeasures applied? 


OptimiDoc Cloud uses Microsoft Azure. Microsoft strategically selects datacenters locations to minimise the risks. 


Does OptimiDoc Cloud have backups? 


Yes, OptimiDoc performs daily backups.


What is the location of the data centre? 


OptimiDoc Cloud has multiple data centres available for customers, which needs to fulfil the legal conditions. 

Current locations are: 

  • European Union – Netherlands 
  • United States of America 
  • Australia 


Where is the support and administration team located? 


The support and Administration team of OptimiDoc Cloud is located in the Czech Republic. All documents and data are not transferred between the particular data centres or other locations.