Can my reseller see any of my information?


Unless explicitly granted permission, resellers cannot access a customer's information. Some customers give their reseller support access as a managed service offering. Customers always have the control to revoke access for anyone at any time.


Can anyone see the content of my documents?


Nobody can see the content of your documents. We only keep the documents as long as needed. We delete it once we process the document and deliver it to the final destination.


Who owns my data? 


You are the owner of the data. All data which comes from you to our system are yours.


Who can access my data?


You can decide who will see the information about your company. Admin rights can be assigned to specific users within your organisation. You can also provide admin rights to your service provider through the Support Partner option. Once you grant the Support partner rights to a company, they can manage your company. You have complete control to turn on or off the access. 


OptimiDoc Cloud staff can access your company data in case of need: 

  • Legal Requirements 
  • Support requests 
  • System issues and bug resolution 


If such access is needed, it's limited only to selected people and is prohibited except in the above circumstances.


Is my data encrypted?


All data transmitted between OptimiDoc Cloud components and customer infrastructure use TLS to encrypt all data in transit (TLS 1.2+ is used). 


Microsoft Azure encrypts data stored in the OptimiDoc Cloud datacenter.


How is my data separated from other OptimiDoc Cloud customers' data?


Each company in OptimiDoc Cloud has a unique Identification Code assigned. All requests to OptimiDoc Cloud Datacentre must have a present ID next to other appliance info. Otherwise, the request is rejected. Additionally, all appliances need to be enabled by the administrator after the registration to OptimiDoc Cloud. 


Next to the ID, every customer has also been assigned an encryption key to encrypt sensitive information, including stored documents or OAuth tokens, to access customers' cloud storage. Encryption keys are securely stored in key vault restricted access, except for the OptimiDoc Cloud application.